Frequently Asked Questions

Wood FAQ’s:

What is the difference between laminate flooring and engineered flooring?

Engineered flooring is made by actually adhering real hardwood to multiple layers of plywood and can sometimes be refinished. Laminate flooring is a photographed image on top of highly compressed wood products and cannot be refinished.

What kind of hardwood flooring can I place on concrete sub-floors?

There are a couple of different options: engineered glue down, engineering floating floor and solid glue down.

What is the difference between pre-finished hardwood floors and ones that are finished in place?

The pre-finished hardwood floor finishes today are much improved and are finished in controlled settings. Most offer more than 6 coatings whereas a normal finished floor (sanded and finished in place) would only have 2 to 3 coats of finish.

How do I acclimate the wood?

For a remodeling project or for a new home, the heating system must be operational and the house should be heated for a week at 71 degrees Fahrenheit.

Can you install wood floors over ceramic tile?

If your ceramic tile is flat than you can install an engineered floating floor.

Can you use hardwood in a bathroom or kitchen?

You can utilize hardwood in a bathroom or a kitchen, but we recommend that you put a throw rug in front of the sink because excess water can lead to wood damage.

If the wood floor fades or changes color, does that mean that the wood and/or finish were defective?

Due to natural characteristics, all floors experience a color shade with change over time. Area rugs and large furniture that cover the floor should be moved periodically to allow light and air on a specific area.

How do you maintain hardwood floors?

Hardwood floors can be kept looking like new with a minimum amount of effort. Never use a damp mop on your floor. Use only products that are designed for wood floors.

Are hardwood floors expensive?

Hardwood floors are very competitively priced and represent an excellent value for your money.

What species and color should I choose?

There are several colors, species and grain variations to consider. Make sure that your floor complements the furnishings, fabrics and accessories that are already in that room.

Stone FAQ’s:

What types of stone are used for flooring projects?

There are four basic stone types: slate, granite, marble and travertine. All of these can be used as a floor. Travertine, slate and granite can take a lot of abuse and still look good. Marble takes a little more maintenance and care. Which stone you choose should depend on your lifestyle and what fits best with other design elements in your home.

Do you need to seal stone flooring?

All stones need to be sealed. Marble, travertine and other soft types of soft stone must be kept well sealed or they may stain. Apply a sealer made for natural stone. Granite is very hard and naturally resistant to stains, but recommend that a sealer is applied.

Which kind of stone(s) would be used as kitchen counters?

What you need to think about is how often do spills occur, how often do you cut on them and place hot pots and/or pans on them. Granite does not react to acid. Think of a lemon. If you squeeze some onto the stone, nothing happens. If we take that same lemon and squeeze the juice onto marble, the stone will start to dissolve immediately. Nothing happens if you place a hot pan on granite. Marble with scorch. Granite does not scratch, marble will. Travertine has the same issues that marble does, but even more so.

Does a shiny stone need to be sealed?

Most granite, marble, slate and even some travertine is available with a factory polished finished. These polished stones are porous and are subject to staining and should be sealed with a penetrating-type sealer.

Is a solvent (oil) based sealer or a water-based sealer better?

It is important to note that the respective solvent and water only serve as “carrier’s” to help transfer the actual sealer into or onto the stone.

Tile FAQ’s:

Ceramic, porcelain and quarry tile, what is the difference?

Ceramic tiles are the standard sized tile, that is usually made from red clay and baked with a glaze on the top. The only part of a ceramic tile that is waterproof or stain proof is the top where the glaze is located. Porcelain and quarry tile are part of the ceramic tile family and are all clay-based materials. Quarry tile has grooves on the back of the tile, while ceramic tile is pressed into a uniform flat shape. Quarry tiles are durable and withstand traffic and is used primarily in restaurants and other commercial establishments. Porcelain uses finer clay with smaller particles and is compressed at high pressure squeezing ore material into the same species.
Porcelain tile resists water and stains so well it is virtually water and stain proofed, and can be used outdoors while ceramic tile cannot be used outdoors.

What is the best way to clean tiled flooring and/or walls?

Wipe glazed wall tiles periodically using a cloth of sponge dampened with a non oil-based household cleaner. Vacuum glazed floor tiles regularly to remove dirt and other gritty particles. You can then damp mop or sponge with an all-purpose, non oil-based cleaner.

Can new tile be installed over existing tile?

This can be done regularly where there is not a floor height or wall thickness limitation and where existing tile is well-bonded. Speak with your flooring consultant.

What is the best type of tile for kitchen countertops?

A great variety of glazed tiles are used for counter tops, manufacturers specifically recommend only specific tiles. Use double glazed of glazes fired at higher temperatures like glazes on vitreous and porcelain bodies. High gloss glazes are not recommended because they will scratch under normal countertop use.

Does tile crack and chip?

Before installation tile can be very brittle. However, once it is installed, it becomes a permanent part of your construction. It will not chip or crack unless hit with a heavy object or in the case of an earthquake.

How durable is tile?

If you select the right product, is installed and maintained properly (kept free of dirt and sand), it should last the lifetime of your home.

What is the difference between glazed and unglazed tiles?

Glazed tiles are coated with a liquid glass which is then baked into the surface of the clay. The unglazed tiles are the same as glazed except their surface is not coated with the liquid glass.

What types of tiles are better to use outdoors?

Any tile that is frost resistant may be used outdoors – usually porcelain tile. Only unglazed tiles with a slip resistant surface should be used on patios, walkways, etc. for safety reasons.

Vinyl Flooring FAQ’s:

Does vinyl flooring come in different patterns and styles?

Vinyl flooring comes in an array of colors and patterns including wood, ceramic and stone visuals.

Is vinyl flooring water resistant?

The vinyl flooring that we install is extremely water resistant. Our sales consultant can provide you with further details.

Does vinyl flooring fade?

Almost all flooring shows some damage when exposed to direct sunlight over time. To avoid the effects of direct sun damage, drape or shade any windows that will expose the flooring to direct sunlight and please be sure to consult your manufacturers’ warranties for further details.

Can vinyl flooring be installed over existing flooring?

Yes, we can install vinyl flooring over most existing flooring. Talk with your sales consultant so that they can assess the floor. 

Does having multiple layers of old vinyl flooring complicate the installation of new vinyl flooring?

The installation of a new vinyl flooring is not necessarily restricted by the presence of an existing vinyl floor. However, an assessment can be made on a case-by-case basis.

How do I care for my vinyl flooring?

Loose dirt should be swept from the floor. Wash the floor with a non- abrasive floor cleaner. DO NOT USE THE FOLLOWING: soap based detergents, abrasive or mop shine products, ammonias or bleaches, or vacuums with rotating beater bars. Also ensure that the furniture legs and/or appliances have large surface, non-staining floor protectors.

Is vinyl flooring scratch resistant?

Vinyl flooring is not scratch resistant.

What is the difference between vinyl flooring and resilient flooring?

Resilient flooring is a category that includes vinyl flooring. The word resilient refers to the flooring material’s performance attributes.

Will seams be noticeable on the vinyl floor?

Vinyl flooring seams are less noticeable than many other products due to the material’s construction.